Derek Storbakken

Enterprise Service Desk Manager @Calgary Board of Education

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Enterprise Service Desk Manager @Calgary Board of Education

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Leading the strategic vision and operational delivery of CBE’s Enterprise Service Desk, unifying support across multiple service functions. Driving service transformation through automation, ITSM best practices, and continuous improvement to enhance user experience for students, employees, parents, and families. Accountable for stakeholder engagement, performance management, and building a high-performing team that supports enterprise-wide service excellence.

EDUCATION

N/A

Haskayne School of Business

Master of Business Administration (M.B.A.)

N/A

University of Calgary

BSc Software Engineering with Distinction

SKILLS

IT StrategyProject Portfolio ManagementIT OperationsIT Service ManagementChange ManagementConsultingBusiness Relationship ManagementStrategic PlanningStrategyService DeliveryBusiness AnalysisInformation TechnologyBusiness ProcessAnalysisCobitRequirements AnalysisItilProcess ImprovementGovernanceBusiness Process ImprovementService ManagementService DeskIT ManagementIncident Management

ABOUT DEREK STORBAKKEN

I am a results-driven leader with a focus on Business Relationship Management (BRM). With over two decades of experience, I excel at growing and sustaining valuable relationships. My pragmatic approach and track record of delivering outstanding results make me a sought-after leader. Passionate about driving excellence, I inspire teams to achieve wild success. I bring expertise in strategic planning, leadership, project management, and stakeholder relations. Let\'s connect and explore how we can drive innovation and achieve mutual success in a relationship centered organization.

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Derek Storbakken — Enterprise Service Desk Manager at Calgary Board of Education in Calgary, AB, CA | Unifers