David Schwartz
Production Operations, Service Delivery / Service Assurance Core Tech - Problem Management at Citi
- Role
- Problem Management at Citi
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About David Schwartz
As a Senior Problem Manager based on the ITSM / ITIL Framework at CITI. I enjoy the…
Experience
Problem Management
May 2017 — Present · Dallas-Fort Worth, TX, US
Chair Major problem post-mortem reviews in Spanish and English at a global level, leading, directing and facilitating the meeting, maintaining focus on identifying root causes and their remediation on Severity 1, 2 and 3 resolved incidents. • Prevent recurrence of Major impacting incidents by identifying the root causes of problems and defining and tracking corrective actions through to long term solutions• Identify and address process, people and technology gaps in order to facilitate project initiatives.• Problem solver – Creativity and forethought in solving complex project issues.• Managing the life cycle of all major incident problems based on the ITIL framework• Ensuring that IT services are available and quality are increased but creating a positive proactive environment for facilitating solution to mitigate reoccurence in the futureJob includes projects for developing and implementing Problem Management tools for increasing the efficiency, and effective operation. Problem Management mentoring and training of new Problem Management Analysts. Scope of coverage includes applications, Data Centers, network, cloud, servers (Legacy/Windows/Voip), power, infrastructure, storage, communication.
Education
University of North Texas
Bachelor's degree
2009 — 2012
University of North Texas
Bachelor's degree
University of North Texas
BAAS
2010 — 2012
Flight Safety International
Certifications toward International Commercial Pilot
Texas Woman's University
Master of Business Administration (MBA)
2013 — 2015
Skills
- Business Process
- IT Strategy
- Process Improvement
- Integration
- Vendor Management
- Change Management
- Analytical Skills
- Service Delivery
- Business Analysis
- IT Management
- Requirements Analysis
- Hp
- Itil
- Sdlc
- Business Process Improvement
- Management
- Analysis
- Itil Problem Management
- IT Operations
- Pmo
- Leadership
- Auditing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.