Akshay Dsouza
Unit Manager @ Compass Group India | Bachelor\'s in Hospitality Management
- Role
- Unit Manager at Compass Group India
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Akshay Dsouza
With a robust background in hospitality management from Anjuman-I-Islam College of…
Experience
Unit Manager
Sep 2023 — Present · Mumbai, IN
Spearhead cafeteria, pantry, vending & catering operations for two global accounts- Mobilized new cafés at Morgan Stanley (2024) & Optiver Securities (Dec 2024).• Creates and maintains an efficient, productive, and engaging work environment by overseeing daily operations, managing resources, and fostering employee satisfaction & productivity.• Employee Experience: Designed initiatives such as wellness programs and team-building events to improve staff well-being and engagement.• Service Quality: Enhanced guest dining experience by ensuring high-quality service & food standards, monitoring customer feedback, and resolving complaints effectively.• Menu Planning & Personalization: Developed diverse menus, assisted clients in customized menu choices, and managed special requests for tailored experiences.• Responsibility of driving revenue growth through operational development, P&L management, technical selling, and brand development.• Achievement of the sales budget and formulation of action plans to manage deviations if any.• Monitor performance (i.e, sales growth and profitability) against targets.• Drive and implement all relevant HSEQ procedures within the unit.• Sales Target Achievement YOY% increase in profits. • Contract compliance report ·• Periodic HSE Audit Results Client• KPIs/Measures• Drive continuous growth in sales through food festivals, food innovations and smart menu planning · Drive excellence in services through continuous monitoring of operations and implementation of corrective actions.• Establish profitable client relationships through regular interactions with key decision makers.• Quality of MBRs/QBRs• Recruited, trained & led staff, improved client satisfaction and service quality scores
Education
Anjuman-I-Islam Institute Of Management Studies
Bachelor's degree
2006 — 2009
Skills
- Teamwork
- Event Planning
- Hospitality Management
- Menu Engineering
- Event Management
- Hotels
- Micros
- Symphony
- Catering
- Food & Beverage
- Hospitality Industry
- Customer Service
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Inventory Management
- Budgets
- Food
- Tourism
- Customer Satisfaction
- Cocktails
- Restaurants
- Hospitality
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