David Sorongi
Senior Contact Center Leader | Customer Experience Manager | Seasoned Coach and People Leader
- Role
- Customer Experience Manager at DraftKings Inc.
- Location
- North Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About David Sorongi
Highly technically savvy business leader with extensive experience leading teams in a call center environment. Have managed large scale projects in a 1K person center as well as taking on national projects. Skilled at coaching call center metrics including first time resolution, quality, average handle time, net promoter scores, call efficiency, and more. Previously held an Insurance Adjustor license in all 50 states. Areas of expertise:Large Scale Project Management | Leading Teams I Call Center Management I Developing Direct Reports I Lean Methodologies I Process Improvement I Retention Strategies I Identifying Cost Savings Developing Business Strategies I Relationship Building I Driving Results I Six Sigma Black Belt Trained
Experience
Customer Experience Manager
Oct 2022 — Present · Las Vegas, NV, US
Education
Mount Allison University
Bachelor of Arts (BA), Political Science and Psychology
Crandall University
Bachelor of Business Administration (B.B.A.), Business Administration and Psychology
University of Jos
Diploma, Social Works and Development
Skills
- Contact Centers
- Coaching Skills
- Leadership
- Public Speaking
- Call Centers
- Team Building
- Management
- Operations Management
- Customer Service
- Project Management
- Talent Development
- Coaching
- Microsoft Office
- Interpersonal and Communication Skills
- Time Management
- Time Management Skills
- Team Leadership
- Change Management
- Performance Management
- Cross-Functional Team Leadership
- Motivation and Team Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.