Wilson K Chacko
CISCO DC Technology Services Manager - APAC & EMEA | Leading Data Center Operations across APJC and EMEA.
- Role
- Dc Technology Services Manager - Apac & Emea at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Wilson K Chacko
A results-oriented Data Center Operations and Service Delivery Leader with over 17 years…
Experience
Dc Technology Services Manager - Apac & Emea
Jun 2023 — Present · Bengaluru, IN
Experienced in ensuring smooth Cisco Data Center (DC) operations across Asia Pacific, Japan, China (APJC), and Europe, Middle East, and Africa (EMEA) regions. Proficient in serving as the primary liaison for operations with Managed Services vendor teams, collaborating closely with vendor Account Managers to address program-related issues, SLAs, escalations, and change management. Serve as the main point of contact for operations with Managed Services vendor teams, working alongside vendor Account Managers to handle program-related matters. Gather and analyze metrics, conduct periodic operational review meetings, and maintain regular engagement with vendors and stakeholders to assess program performance and gather feedback. Manage the compilation of both ad-hoc and regular data and reports required by customers to ensure transparency and accountability. Oversee project execution, drive process enhancements, and implement strategic initiatives to optimize operational efficiency. Provide comprehensive support for asset management throughout its lifecycle, utilizing tools such as Nlyte and managing domestic and international logistics. Supervise inventory management tasks, including providing assistance with inventory control, logistics, RMAs, and supply chain activities. Offer documentation support for deployment and other functions within the Data Center Operations (Ops) domain.
Education
Annai Velankanni Polytechinc
Diploma in Computer Technology, Computer Technology/Computer Systems Technology
1993 — 1996
European International University - Paris (Official)
Doctor's Degree, Management
Annamalai University
Bachelor of Engineering (B.E.), Electronics and Instrumentation
1999 — 2003
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