Wakeena Dickens

About Wakeena Dickens

An executive leader and former Army Captain with over 25 years of professional experience working in Health IT, Knowledge Management, and training, Proven record of streamlining business needs, creating processes, managing teams, and establishing Key Performance Indicators to meet organizational objectives.Understands team dynamics, create trust, and build confidence to drive teams towards the vision of the program. I have managed large-scale portfolios, programs, and projects in Training, Education, and Health IT valued at over 18.1 MIL.Career Highlights • Developed and implemented a knowledge management strategy, tools, and best practice standards to support EHR project divisions in optimizing project data, information and lessons learned that resulted in a comprehensive SharePoint site of artifacts easily accessible by the project teams. – Chenega Reliable Services • Managed and led a training team consisting of a Clinical and Revenue Cycle Training Supervisor and 17 Instructional Designers tasked with designing an electronic medical records curriculum. Delivered training for an extensive healthcare system consisting of 15 acute care medical facilities and clinical and non-clinical staff- Novant Health Care • Established a Knowledge Management governance structure that contributes to the Knowledge Management work throughout DHA’s Functional Champion Divisions, 5 Health Informatics Branches, and its sub-sections within each program- Chenega Reliable Services • As a platoon Leader, ensured the tactical and technical proficiency of 32 soldiers, including leadership, training, discipline, health, and welfare. Accountable for the safe operation and maintenance of more than 30 pieces of equipment valued at more than $2.5 M. – US Army • Created and established comprehensive nursing and physician training program that cut training from 15 to 2 hours and allowed physicians who had epic EHR experience to test out of the training based on a specified score. – Wake Forest Baptist Medical Center

Experience

1. Business Owner

   Down Home Comfort Cafe

   Nov 2023 — Present · US

Education

• University of Phoenix

  DM/IST, Organizational Leadership in Management Specializing in Information Systems and Technology GPA 3.90

  2007 — 2011

• Georgetown University School of Continuing Studies

  Business Administration

• Institute for Veterans and Military Families - IVMF

  V-WISE, Entrepreneurial and Small Business Operations

  2022

• Central Michigan University

  Masters, Health Services Administration

  2001 — 2003

• University of Maryland Eastern Shore

  Bachelors, Biology/Pre-Med

  1995 — 1999