Arun P.
- Role
- Vice President, Strategic Business Leader at TP
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Arun P.
Experienced CX leader with a demonstrated history of working in the…
Experience
Vice President, Strategic Business Leader
May 2003 — Present
A business leader responsible for overall operations and client engagement for marquee accounts. The role encompasses areas of recruiting, training, workforce management, quality, compliance, operations and client services- Providing strategic leadership across centres in the US, Canada, Philippines and near shore regions- Verticals handled : HealthCare, Insurance, Retail energy, Financial Services, Technology, Travel, Retail and Hospitality services - Constant assessment of performance and providing value added services aimed at customer delight - Contribute to the strategies and vision of the client by exceeding performance KPIs - Accurately forecast revenue, profitability, margins, bill rates and utilization - Contract negotiations and execution - Developing lasting relationships with client personnel that foster client ties - Continually seeking opportunities to increase customer satisfaction and deepen client relationships - Omni Channel Solution strategist
Skills
- Analytics
- Operational Excellence
- Customer Satisfaction
- Management
- Employee Engagement
- Capacity Planning
- Process Excellence
- Performance Management
- Process Management
- Service Delivery
- Contact Centers
- Six Sigma
- Workforce Management
- Team Management
- Business Analysis
- Mis
- Call Center
- Offshoring
- Operations Management
- Bpo
- Call Centers
- Pre-Sales
- Outsourcing
- Quality Assurance
- Copc
- Transition Management
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