Drue Councill
Sr. Product Manager | Ex-PayPal |Product and Customer Service Experience | Product Management | Agile Methodologies | Stakeholder Management | Strategic Planning | Team Leadership | Product Development | Customer Success
- Role
- Senior Product Manager at CSG
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Drue Councill
As a customer advocate with deep experience in developing world-class customer experiences and products. I am passionate about aligning solutions with company goals and market trends. My mission is to create innovative and intuitive products that solve customer pain points and meet market needs.• Customer-Centric Approach: I prioritize understanding customer needs and translating them into exceptional experiences.• Product Development: Proficient in designing and launching successful products that resonate with target audiences.• Market Insights: Monitoring industry trends to stay ahead of the curve.• Problem Solver: I thrive on finding creative solutions to complex challenges.Whether collaborating with cross-functional teams or engaging directly with clients, I am committed to delivering excellence. I am always eager to learn new skills, technologies, and best practices that can help me improve my products and processes.
Experience
Senior Product Manager
Aug 2024 — Present · US
Skills
- Contact Centers
- Vendor Management
- Scrum
- Visio
- Ivr
- Analytics
- E-Commerce
- Mobile Payments
- Call Center
- Project Management
- Telephony
- Call Centers
- Speech Recognition
- Business Analysis
- Cti
- Customer Experience
- Mobile Commerce
- Agile Methodologies
- Management
- Cross-Functional Team Leadership
- Product Management
- Telecommunications
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