Rakesh Raj
Technical Lead i Customer Warranty @Tpi Composites, Inc
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WORK HISTORY
Technical Lead i Customer Warranty @Tpi Composites, Inc
England, GB
Leading multiple customer warranty management (CWM) projects across diverse product lines, delivering faster resolution times and lowering overall warranty costs I Directed cross-functional teams (Engineering, Quality, Factories, Technical Support) through structured technical review gates, driving closure of complex technical issues. I Proactively identified and mitigated risks, including resource shortages & technical uncertainties, preventing project delays, reducing recurring technical deviations and seamless handover to field execution team. I Acted as key customer liaison, providing regular updates, handling escalations effectively, and improving customer satisfaction and trust.
EDUCATION
Sardar Patel University (SPU), Vallabh Vidyanagar
Master of Science - MS, Materials Science
Sardar Patel University (SPU), Vallabh Vidyanagar
Bachelor of Science - BS, Chemistry
Sardar Patel University (SPU), Vallabh Vidyanagar
Doctor of Philosophy - PhD, Materials Science
SKILLS
ABOUT RAKESH RAJ
Engineering leader with 20+ years of global experience building and scaling manufacturing…
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