Pradeep Achhwan

About Pradeep Achhwan

I work at the intersection of healthcare delivery, operational scale, and process transformation.Over the past two decades, I have helped build and stabilize large offshore healthcare operations supporting US provider networks across revenue cycle, clinical documentation, and multi-EHR environments. My experience spans managing 200–300+ professionals, leading complex transitions, and translating fragmented workflows into structured, KPI-driven operating models.What differentiates my journey is a blend of clinical grounding and operational leadership — starting as a physiotherapy professional, moving through documentation and utilization workflows, and evolving into PMO and delivery leadership roles. This end-to-end exposure allows me to understand healthcare not just as a process, but as a system that must balance clinical integrity, financial sustainability, and execution discipline.I have led multi-client transitions, implemented workflow transformations, and built delivery teams aligned to quality, turnaround, and cost-to-serve objectives while working closely with US health systems, physician groups, and stakeholders.Today, I am particularly interested in:• Scaling Global Capability Centers (GCCs) for healthcare• Operational transformation in value-based care environments• Building resilient, high-reliability delivery models• Supporting organizations navigating growth, transition, or restructuring• Advisory or pro-bono engagements that create meaningful system-level impactI welcome conversations with healthcare leaders, operators, and investors focused on building the next generation of care delivery infrastructure.At Cognizant, a relentless pursuit of process automation and project management excellence defines my role. With competencies honed in process excellence and business transition within the US healthcare sector, we\'ve achieved enhanced operational efficiencies and heightened client satisfaction. Our team\'s dedication to strategic improvements in service delivery underscores our commitment to innovation.My previous tenure at R1 RCM & IKS has armed me with crucial insights into revenue cycle management and physician partnership cultivation. Skills in medical coding and clinical document management were instrumental in strengthening the project management office. Our collective resolve to uphold integrity and compassion has consistently propelled the delivery of top-tier healthcare management services.

Experience

1. Service Delivery Manager

   Cognizant

   Jun 2023 — Present · Gurugram, IN

   Leading transition strategy and delivery governance for multispecialty US healthcare engagements, aligning offshore execution with client performance, quality, and scalability goals.Medical Coding Ops - Profee, Gastro- Surg, Rad & Patho, IM & OP and Denial Coding - Derm and Ortho. Process Automation; Project Management, Business Transition and Migration; US Healthcare, Process ExcellenceOperations leader for End to End RCM to include Medical Billing and Medical Coding processes

Education

• PMI

  PMP

• Indian Institute of Management Bangalore

  Certificate Program

  2022 — 2023

• Indian School of Business

  Healthcare Management

  2025 — 2026