Raj Dheeraj Vithalkar
US Payroll @Rippling
- Role
- Us Payroll Specialist at Rippling
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Us Payroll Specialist
Aug 2025 — Present · Bengaluru, IN
Focused on retaining at-risk accounts by restoring product confidence during critical escalations; conducted 1:1 Zoom interventions that increased user confidence scores from an average of ~2.4/5 to ~3.8–4.2/5 (55–70% improvement), directly supporting continued product adoption. Acted as a stabilizing bridge between product complexity and user understanding by guiding customers through live payroll workflows; enabled a significant share of users to operate independently post-call, reducing repeat dependency on support and strengthening long-term usage behavior. Built trust in high-stakes payroll environments where errors impact employee pay; consistently turned low-confidence users into functional users within a single interaction by anticipating their potential roadblocks, reinforcing reliability and preventing potential churn signals. Strengthened customer belief in the product during moments where churn risk was highest.
Education
Shri Dharmasthala Manjunatheshwara College of Engineering and Technology (SDMCET)
Bachelor of Engineering - BE, Computer Science
2024
KLE's Prerana Pre-University Science college
Pre-University, Science
2017 — 2019
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