Jessica Houston

About Jessica Houston

I am an accomplished education and training professional with a track record of delivering exceptional results. Through my strong commitment to delivering training sessions, building meaningful relationships, and leading effective teams, I have been able to consistently drive the success of educational institutions. My expertise lies in assessing individuals\' developmental needs and designing and implementing customized development programs to revamp training processes. By establishing clear expectations, providing regular feedback and support, and empowering team members to take ownership of their work, I have been able to create a positive and productive work environment. I am highly skilled in developing comprehensive course content, designing curricula, and optimizing academic portfolios to drive student success while meeting academic objectives and generating revenue. Throughout my career, I have been dedicated to delivering high-quality training sessions that meet the needs of learners while also achieving business objectives. Through my ability to communicate effectively and build rapport, I have been able to create a culture of collaboration and teamwork that fosters positive outcomes. My team management and strategic planning skills have been instrumental in leading employees to work towards common goals and objectives. This has resulted in increased motivation, improved performance, and ultimately, the achievement of predetermined business goals. I have a talent for offering a robust course of action that aligns with the vision and goals of educational institutions. I have been able to collaborate with leadership and stakeholders to develop effective strategies and plans that address complex challenges and drive positive change. By utilizing my analytical skills, attention to detail, and creativity, I have been able to develop innovative solutions that maximize the potential of students and faculty alike. My passion for education, combined with my skills and experience, make me a valuable asset to any organization seeking to achieve its goals and objectives. Below are some of my skills that can prove beneficial for other companies: Program Development & Management | Training & Development | Curriculum Development | Talent Acquisition & Development | Need Analysis & Training Evaluation | Operations Management | Student-centered Instruction | Employee engagement & Leadership | Continuous Process Improvement | Stakeholder Engagement | Student Retention | Business Development | Continuous Process Improvement | Written/Verbal Communication

Experience

1. Director of Operations

   2020 Enterprises Limited

   Sep 2015 — Present

   In my present role, I am preparing engaging curricula, program materials, and visually appealing presentation handouts while continuously promoting learning outcomes. I assume end-to-end accountability to oversee all aspects of event logistics, including scheduling, booking, budgeting, contract negotiation, and invoice management. I foster business-to-business relationships with staff, management, and partner organizations to ensure seamless execution of events. By taking charge of the organization’s objectives I support multiple top-tier non-profit organizations, K-12 schools, colleges, and school administrators. Moreover, I am strengthening staff engagement by revamping onboarding processes and training programs. One of my key responsibilities is attaining measurable improvement in overall performance and accelerating operational capacity of education consulting and training firms.Key Accomplishments: Conducted negotiation with industry-thought college administrators, HR professionals, and nonprofit executives, resulting in boosting revenue by 15%; reported direct to the CEO. Implemented cutting-edge client relationship management (CRM) system, created comprehensive operating manual, and introduced optimized workflow process to oversee projects from inception to completion, enhancing operational efficiency. Presented high-impact professional development training programs and sessions at local/national events and esteemed National Youth at Risk (NYAR) Conference in collaboration with CEO. Hired and evaluated regular performance of 10 high-potential contractors leveraging exemplary management and leadership skills.

Education

• Capella University

  Doctor of Philosophy (Ph.D.), Education

• Benedict College

  Bachelor of Social Work, Social Work

  2001

• CAPP Institute

  Certified Personal and Exective Coach

  2014

• Barry University

  Master of Social Work (MSW), Social Work

  2001 — 2002