Jack N.

About Jack N.

Profile Board Certified Fellow (American College of Healthcare Executives) Board Certified healthcare management professional with a commitment to excellence in healthcare delivery. Baldrige Examiner, National Quality Award (Department of Commerce, In service to President of the United States): Recognized for contributions to performance excellence in healthcare organizations. Master Examiner (American Health Care Association): Expertise in quality improvement and operational excellence in long-term, post-acute care, and ambulatory settings. Lean Six Sigma Black Belt: Proven process improvement and operational efficiency track record. Dynamic Healthcare Leader: Experienced in strategic problem-solving, planning, and execution in complex healthcare environments. Educator and Trainer: Passion for developing future leaders and high-performing teams.

Experience

1. Deputy Director of Ambulatory Services

   San Mateo Medical Center

   Feb 2022 — Present · San Mateo County, CA, US

   Ambulatory Services Division, I oversee operations across 10 outpatient clinics, ensuring high-quality service delivery to the community. In this role, I: Lead a team of 8 direct reports and manage over 500 employees, directing operations and resource allocation across the clinics with an annual budget of $250M. Collaborate with medical and administrative leadership to develop and execute strategic goals, policies, and procedures aligned with organizational priorities and regulatory compliance. Partner with senior leadership, including the Medical Director and Chief Medical Officer, to address clinical, quality, and operational challenges across primary and specialty care. Ensure compliance with licensing, accreditation, and regulatory standards while driving continuous improvement in patient care and operational efficiency. Contribute to the development of Medical Center-wide goals, managing staff performance, development, and workforce productivity. Foster collaborative relationships with internal and external stakeholders to advance the hospital’s mission, values, and community engagement.Key Accomplishments: Streamlined clinic operations, enhancing service delivery while maintaining cost-effectiveness. Drove initiatives to improve clinical outcomes and patient satisfaction across ambulatory services. Partnered in planning, building, implementation, and stabilization of EPIC Health Electronic Record (multi-year project). project)

Education

• Alliant University

  Master of Business Administration - MBA, Strategic Management and Finance

• University of Southern California

  Master of Health Administration- MHA, Healthcare

• San Diego State University

  Bachelor’s Degree, Finance and Political Science

• Alliant University

  Doctor of Business Administration - DBA, Strategic Management and Finance

Skills

• Start-Up Consulting
• Strategic Planning
• Leadership Development
• Strategic Leadership
• Training
• Executive Management
• Higher Education
• Start-Ups Management
• Educational Leadership
• Nonprofit Organizations
• Business Unit Start-Up
• Curriculum Development
• Microsoft Office
• Leadership
• Instructional Design
• Program Management
• Research
• Higher Education Accreditation
• Staff Development
• Strategy
• Public Speaking
• Change Management
• Team Management
• Executive Development
• Curriculum Design
• Executive Coaching
• Adult Education
• Cross-Functional Team Leadership
• Coaching
• Higher Education Administration
• Management
• Program Development
• Organizational Development
• Nonprofits
• Teaching
• Time Management
• Entrepreneurship
• Strategic Consulting
• Higher Education Recruitment
• Management Consulting