Ben Gardner
Builder of teams and developer of people
- Role
- Vice President Customer Care at AvidXchange, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Ben Gardner
Experienced support leader in the SaaS industry with a focus on building and scaling teams. Passionate about developing careers and future leaders. 8 years of experience in SaaS, 10+ years in leadership and 3 years in education.
Experience
Vice President Customer Care
Oct 2024 — Present · Charlotte, NC, US
Develop and execute strategies to ensure exceptional customer service and support, overseeing all Customer Care operations including call centers and technical support teams. Partner cross functionally throughout the organization to find ways to leverage insights and information from customer interactions to improve their experience with the platform and with the company.
Education
University of Central Florida
Master's degree, Math Education
2011 — 2013
University of West Florida
B.S., Mathematics
2002 — 2005
Skills
- Management
- Sales
- Inventory Control
- Strategy
- Hiring
- Customer Service
- Training
- Leadership
- Loss Prevention
- Retail
- Microsoft Office
- Inventory Management
- Team Leadership
- Project Management
- Technical Support
- Problem Solving
- Mathematics
- Teaching
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