Fabiola Corvera-Stimeling

About Fabiola Corvera-Stimeling

Fabiola Corvera-Stimeling is a seasoned executive with over 20 years of expertise in driving customer-centric digital transformations, fostering cross-functional collaboration, and designing innovative experiences that keep the human at the center to deliver meaningful value. She has a proven track record of aligning people, processes, and technology to create seamless, end-to-end customer journeys where online and offline experiences are seamlessly integrated to solve complex problems and drive measurable outcomes.Fabiola specializes in embedding the Voice of the Customer (VoC) into strategies that address complex business challenges, enhance operational efficiency, and deliver measurable business outcomes. Her leadership consistently transforms digital ecosystems by integrating customer insights into actionable strategies that drive growth, improve satisfaction, and ensure scalability and sustainability.Renowned for delivering breakthrough results in Fortune 100/500 organizations, Fabiola excels at aligning digital strategies with long-term business goals to ensure lasting market success. Her work is rooted in a deep understanding of customer needs, ensuring every transformation she leads prioritizes meaningful, user-centered experiences.In addition to her professional achievements, Fabiola is an accomplished author and sought-after speaker on topics such as digital transformation, customer experience, and service innovation. Her book, Voiceless Customer: Why Customers Leave, became a #1 new release and top 3 bestseller in the Service Industry category, highlighting her expertise in addressing customer experience challenges and providing actionable solutions.Fabiola is a dedicated mentor, passionate about guiding the next generation of leaders and young professionals. Recognized as one of the Top 100 Most Influential Hispanic Professionals in Technology for 2024, she is committed to making a lasting impact in the technology and customer experience landscapes.Her academic credentials include a Doctorate in Service Innovation from Georgia State University, an Executive Education in Digital Transformations from Harvard Business School, an MBA from the Illinois Institute of Technology, and a Bachelor of Science in Electronics and Communications Systems Engineering from Monterrey Institute of Technology and Higher Education.Driven by a passion for shaping the future of customer experience and digital innovation, Fabiola thrives on transforming complex challenges into opportunities to deliver scalable solutions that leave a lasting legacy.

Experience

1. Digital Product Management Leader

   Wells Fargo

   Jan 2025 — Present

Education

• Tecnológico de Monterrey

  Bachelor of Science, Electronics and Communications Systems Engineering

• Georgia State University - J. Mack Robinson College of Business

  Executive Doctorate in Business Administration

• Illinois Institute of Technology

  MBA, Marketing

• Harvard Business School Executive Education

  Taking Marketing Digital

Skills

• Process Improvement
• Management
• Management Customer Engagement
• Crm
• Business Development
• Marketing Communications
• Competitive Analysis
• Creative Direction
• Value Facilitation
• Online Marketing
• Product Marketing
• Product Development
• Lead Generation
• Talent Management
• Marketing Management
• Market Analysis
• Public Speaking
• Marketing Research
• Market Research
• Cultural Sensitivity
• Property & Casualty Insurance
• Customer Experience Management
• Account Management
• Marketing
• Advertising
• Direct Marketing
• Leadership
• Budgets
• Value Co-Creation Processes & Platforms
• Email Marketing
• Strategic Planning
• Strategy
• Customer Service
• Data Analysis
• Agile Distributed Methods
• Market Planning
• Insurance
• Forecasting
• Brand Management
• Marketing Strategy