Drew Timothy
- Role
- Digital Product Manager Lead Sr at PNC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Drew Timothy
Experienced product manager with 8+ years of developing and launching technology…
Experience
Digital Product Manager Lead Sr
Aug 2019 — Present
Lead PNC’s efforts for the integration and launch of The Clearing House’s Secure Token Exchange APIs in an effort to mitigate risk when connecting PNC consumer accounts with 3rd party Fintech apps • Lead product manager for the conceptualization, design, development and launch of PNC Bank’s first self-service digital mortgage applications including pre-approval, purchase, and refinance; all executed within a 3-year span • Devised an overall strategy for the digital experiences while working with various lines of business including sales, operations, legal & compliance and marketing. • Designed digital experience to build upon existing mortgage technology systems while also complying with regulation requirements • Within 2 years of the digital channel launch, PNC’s digital mortgage applications efforts are responsible for +40% of all mortgage applications • Drove efforts improve PNC’s overall standings in competitive analysis rankings (Keynova) – from 9th in 2018 to 1st in 2021 • Streamlined the complex mortgage application process into a simple customer experience based upon personas / use cases • Coordinated with analyst / reporting teams to ensure proper monitoring was created and improved over the build out of the applications • Conceived overall product roadmaps including defining MVPs, future feature iterations and prioritized based upon changing business needs and feedback from production • Managed available resources and feature development roadmap to plan delivery timelines while also managing team focus when issues arose • Responsible for market research / competitive analysis of digital mortgage capabilities and benchmarking PNC vs others • Led weekly updates to executive leadership covering project vision, current status and timeline updates • Facilitated user studies to improve the overall product usability and uncover opportunities for improvement • Lead all associated regulation / risk control processes to meet compliance requirements
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