Drew Ryner

About Drew Ryner

Accomplished Senior Technical Manager with a robust background in deploying, managing…

Experience

1. Client Success Manager

   VertexOne

   Feb 2023 — Present · Atlanta, GA, US

   Responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of client satisfaction within the Utilities industry• Collaborate with Sales, Operations, Development, and Product teams to ensure client requirements are met• Maintain a deep understanding of the product and speak with clients about the most relevant features/functionalities to meet their specific business needs• Secure account renewals and expansions by tracking program success against goals and KPIs, identifying at-risk accounts, and proactively addressing issues• Identify opportunities for upsell and cross-sell services based on clients\' requirements and preferences• Manage and evaluate vendor relationships to meet organizational goals• Served as escalation point for issues that impacted clients’ productivity and satisfaction• Provide platform training to newly onboarded client’s either on-site or remote

Education

• Touro University International

  Master's, Information Technology

  2012 — 2015

• US Army Command and General Staff College

  Military and Strategic Leadership

  2011 — 2012

Skills

• Smsc
• Technical Support
• Sms
• Integration
• Telecommunications
• Voip
• System Deployment
• Servers
• Unix
• Tcp/Ip
• Gsm
• Training
• Testing
• Wireless
• Switches
• Ss7
• Networking
• Cisco Technologies
• Snmp
• Smpp
• Signaling System 7 (Ss7)