Drew Copeland
Healthcare Workflow Architect | RPM & Virtual Care Program Design | Product Operations | AI-Enabled Clinical Workflow Advisor
- Role
- Sleep Coach at Sleep Better Nyc
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Drew Copeland
I help teams across healthcare and healthtech solve operational problems, redesign workflows, and build programs that scale.My background spans more than 20 years in clinical sleep medicine, 5+ years as an RPM expert and national speaker, and most recently serving as Director of Product Operations at Synthpop, an AI healthtech company focused on agentic automation for healthcare operations. There, I translated real-world clinical and administrative workflows into AI-driven processes—helping engineers understand how clinicians, staff, and patients actually work, and shaping how our agents should reason and act.My expertise sits at the intersection of clinical operations, workflow design, RPM, and AI-enabled care. I specialize in taking complex, fragmented processes and turning them into structured, repeatable systems that teams can run with—whether the goal is to launch an RPM program, untangle unclear workflows, or explore how AI can support care delivery and back-office processes.What I do-Workflow and systems architecture-RPM program design, optimization, and revitalization-AI-enabled clinical and operational workflow design-Product operations for healthtech and healthcare services-Translating clinical expertise into scalable tools, programs, and AI agent behavior-Strategic guidance for virtual care, sleep medicine, and hybrid care modelsWho I work with-Clinics and DMEs expanding virtual care or sleep programs-Healthcare organizations launching or improving RPM-Healthtech companies building clinician-facing tools-Device and service companies entering healthcare or adding software layers-Established organizations exploring AI for the first time-Teams struggling with workflow clarity, operational structure, or product-process alignmentIf you’re considering adding AI to your operations, building an RPM program, or redesigning workflows to scale, I’d be glad to connect.
Experience
Sleep Coach
Oct 2021 — Present · Brooklyn, NY, US
Skills
- Customer Service
- Eeg
- Patient Education
- Public Speaking
- Respiratory Therapy
- Medical Monitoring
- Obstructive Sleep Apnea
- Cpap
- Sleep Medicine
- Pediatrics
- Sleep Apnea
- Restless Leg Syndrome
- Sleep Disorders
- Critical Care
- Healthcare
- Healthcare Management
- Emg
- Hardware Diagnostics
- Oxygen Therapy
- Polysomnography
- Bls
- Hospitals
- Durable Medical Equipment
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