Drew Hickman

About Drew Hickman

As a Salesforce Champion, I build scalable, sustainable solutions that drive revenue growth and operational efficiency. Leveraging over a decade of sales experience alongside hands-on expertise managing complex orgs of 300-1,200+ users, I align Salesforce architecture with business goals—ensuring sales, operations, and legal teams have the tools and insights they need to close deals faster and more profitably.From process automation and CPQ configuration to reporting and integrations with platforms like Dialpad, Ironclad, DocuSign, and Conga, I take a systems-thinking approach to every project. I translate strategic goals into practical Salesforce solutions—whether it\'s refining automation, troubleshooting Apex, or designing architecture that scales with the business.

Experience

1. Salesforce Configuration Specialist

   Divisions Maintenance Group

   Jan 2024 — Present · Cincinnati, OH, US

   As a Salesforce Configuration Specialist, I manage a robust Salesforce environment for ~350 users, ensuring smooth daily operations through meticulous administration and strategic automation. My responsibilities include:Daily Admin Tasks: Overseeing security, automation, and data sharing to ensure a secure and efficient Salesforce environment.Reporting: Leveraging Salesforce and PowerBI to create insightful reports that drive business decisions.Integration: Implementing and managing Dialpad integration for seamless communication.Salesforce CPQ: Configuring and managing Salesforce CPQ to streamline the quoting process.Data Management: Regular use of Dataloader and conducting data cleansing to maintain data accuracy and integrity.Contract Management: Utilizing IronClad for efficient contract management.Task Tracking: Using JIRA to track and manage tasks and activities effectively.Process Automation: Designing and managing Flows Training and Onboarding: Providing comprehensive training and onboarding for new users.Documentation: Creating and maintaining detailed documentation for processes and configurations.Technical Skills: Engaging in light interaction with Apex, SOQL, and Visualforce pages to enhance Salesforce functionality.PowerBI: Using PowerBI for advanced data analysis and visualization.My role is pivotal in ensuring our Salesforce platform supports the organization\'s goals through effective configuration, management, and continuous improvement.

Education

• University of Cincinnati

  BA, Philosophy; Pre-Law

  2008 — 2011

Skills

• Recruiting
• Cold Calling
• Microsoft Word
• Sales Process
• B2b Software
• Strategic Planning
• Sales Force
• Salesforce.com
• Sales Management
• Microsoft Excel
• Electronic Data Interchange (Edi)
• Sales Logix
• Customer Service
• Business-to-Business (B2b)
• Trade Shows
• Account Management