Drew Bannerman
Head of Business Development - Retail @GLORY
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WORK HISTORY
Head of Business Development - Retail @GLORY
GB
Responsible for leading the Glory retail sales channel providing automation solutions to the retail and hospitality industry. I am responsible for leading a team of 3 Business Development Managers and delivery of the retail sales budget. I have autonomy to create and shape the retail sales strategy adapting and evolving the structure to maximise sales delivery. I work closely with the Marketing team to agree sales campaign focus areas and complete proactive business development to drive opportunities and sales growth. Using a consultative sales approach, I am able to influence client’s decision making to ensure that Glory solutions are piloted and subsequently rolled out. I have overall responsibility for account management of the existing client portfolio and am responsible for maximising opportunities driven from the client base. I am responsible for ensuring clients remain in contract for hardware maintenance services. My specialist area of focus is UK supermarkets where my knowledge of retail process, point of sale / back-office software, and cash management devices enables me to provide a credible consultative approach to sales. The team and I have collectively achieved year on year revenue growth since I joined the business in some very difficult trading periods. In 2021/22 financial year I successfully secured a significant device rollout to a well-known supermarket retailer achieving 178% of target. I have also delivered a number of firsts within the Glory business including: the first major software services contract, and breakthrough sales into new retail sectors including petrol forecourt and rail transport.
EDUCATION
Sir Frank Markham Community School
General Studies, 5 A - C grades at GCSE
Milton Keynes College
Business Studies, GNVQ Level 3 Merit Grade
Milton Keynes College
GNVQ Information Technology, GNVQ Level 1 Distinction
ABOUT DREW BANNERMAN
I have 20 years’ experience within sales and customer service environments in both telephony based, and face to face roles. My career began in call centres where I learned to communicate and influence people delivering positive customer experiences in my interactions. My career progressed and was predominantly focussed on telephony based sales progressing to face to face sales environments. My role evolved and I spent a period of my career managing teams within customer service and operational environments specifically within the ATM industry. With a well-rounded background of both sales and operational management I have a good understanding of the ATM and payments industry which led me to progress to Account Management and Business Development based roles. I have the ability to influence at all levels and frequently present to business directors and senior decision makers. I have consistently impressed at service reviews and tender presentations and enjoy building relationships and trust in my interactions. I have good technology skills and am able to provide meaningful presentation packs for service review meetings. I am methodical and have a consistent even tempered manner. I pride myself on my ability to build relationships and am a likeable individual that works well with others. I am trustworthy and have a good work ethic and enjoy exceeding expectations and targets.
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