Drew Tyler

About Drew Tyler

I am a Business Development, Customer Success, Sales, and Operational Excellence leader with 20+ years of experience helping customers solve complex challenges, strengthen performance, and unlock measurable business value. I began my journey helping build new business opportunities within a variety of Medical Device markets. My time in these roles saw substantial growth for the company across a multitude of platforms and products. My background blends deep Lean Six Sigma expertise with a customer-first mindset — enabling me to improve service, reduce waste, and drive multimillion-dollar improvements across global operations. Throughout my career at Zeus Company, I partnered directly with customers to lead continuous improvement projects delivering more than $2M in combined savings, elevated NPS performance, and streamlined processes across both commercial and operational teams. I’ve led CI deployment across nine global sites, built enterprise training programs, and coached teams at every level to adopt data-driven problem solving. I’m passionate about creating meaningful customer experiences, aligning cross-functional teams, and building scalable systems that strengthen long-term relationships. Whether working with internal teams or directly with customers, I focus on understanding the problem, eliminating friction, and creating solutions that deliver measurable impact. Specialties: Customer Success • Voice of Customer (VOC) • Lean Six Sigma MBB • Continuous Improvement • Operational Excellence • NPS Improvement • Kaizen • Training & Enablement • Process Optimization • Global CI Deployment

Experience

1. Business Owner Consultant

   Opex U

   Nov 2025 — Present · Columbia, SC, US

   Founded and operate OpEx U, focusing on empowering engineering students and professionals through expert-led training. • Developed practical training classes that enhance portfolios and drive results for participants. • Provide operational excellence consulting services to collaboratively solve challenges and achieve lasting improvements.

Education

• Kean University

  Bachelor of Arts (BA)

Skills

• Lean Six Sigma Master Black Belt
• Process Improvement
• Key Account Management
• Customer Service
• Medical Devices
• Continuous Improvement
• Sales
• Plastics
• Project Management
• Manufacturing
• Product Development
• Account Management
• New Business Development
• Strategic Planning
• Sales Management
• Lean Manufacturing
• Polymers
• Six Sigma
• Cross-Functional Team Leadership
• Marketing Strategy