Drew Schwietz

About Drew Schwietz

High growth brands hit the same problem. Support volume spikes, compliance risk rises and cost climbs faster than revenue. I help companies fix that.Horatio partners with Healthtech, Fintech and E-Commerce teams that need a stronger CX engine without expanding internal headcount. At Horatio we build nearshore programs that improve speed, consistency and compliance while lowering operating costs.My focus areas:• Faster response and improved customer satisfaction• Lower cost to serve with scalable, dedicated teams• Support models built for subscription, regulated and high volume environments• Clear forecasting, QA and performance systems that actually drive retentionIf you are planning next year’s CX and operational strategy, I am always open to a quick conversation.DMs are open.

Experience

1. Senior Manager, Client Partnerships

   Horatio

   Aug 2025 — Present

   I work with founders, operational leaders and CX experts to build scalable customer experience, technical support and compliance operations. Focus on supporting high growth brands that need predictable performance, clear SLAs and a partner that feels like an extension of their internal team.Core work includes:• Designing support teams that reduce cost to serve and improve retention• Leading strategic planning with clients to align staffing, forecasting and performance models with product and revenue goals• Running enterprise sales cycles for complex support programs across Healthtech, Fintech, SaaS and E-Commerce• Working closely with our operations, workforce and training teams to make sure every program launches cleanly and delivers measurable value• Helping clients gain transparency into their support performance through better reporting and QA systems

Education

• Arizona State University

  Bachelor of Science (B.S.), Logistics, Materials, and Supply Chain Management

  2015 — 2019