Drew Miller
Customer Success at Ryzeo | E-commerce | Email | Personalization | Experienced CRM
- Role
- Client Success Manager at Ryzeo
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Drew Miller
Motivated and diligent professional who is skilled in playing a critical role in ensuring overall customer satisfaction through a customer-focused, consultative, and solutions-oriented approach to service, client education, and training. Brings over 15 years experience in a highly technical corporate end-user environment. Technically savvy with a solid background in identifying technical solutions to support the needs of the client with quality, consideration, and an eye for detail. Many years experience at Ryzeo in helping customers grow ecommerce sales with email, behavioral targeting, and personalized product recommendations. Well developed experience in consultative key customer relationship management with proven expertise in driving user adoption. Enjoys overcoming challenges and providing solutions within the customer relationship management process. Specialties: Project Management Product Service Product Implementation User Adoption Customer Service Account Management Troubleshooting/Support Client Education Upsell/Cross-sell Billing Issue Resolution Strategic Planning Site Assessments
Experience
Client Success Manager
Dec 2015 — Present · Sacramento, CA, US
Answer customer questions about Ryzeo system - Lead implementations of new accounts - Oversee technical customer support issues - Edit customer newsletter
Education
Santa Clara University
Bachelor's degree - Political Science, with Emphasis in Economics
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