Drew Masciangelo

About Drew Masciangelo

Drew is an experienced sales and customer service professional. He is dedicated to serving the needs of his clients while also finding ways to generate revenue and grow business for the organization. He builds and cultivates lasting relationships with clients and strives to assist them in utilizing their access to Eagles assets to help grow their own businesses. He believes in serving as a true partner for his clients.

Experience

1. Senior Manager, Premium Sales & Service

   Philadelphia Eagles

   Sep 2010 — Present · Philadelphia, PA, US

   Responsible for selling and retaining the top revenue generating premium seat accounts for the organization• Hires and manages a staff of inside sales representatives responsible for selling premium seating products• Trains inside sales team on selling techniques, product overviews, and business acumen• Utilizes team assets and resources to develop, promote, and execute experiences and events for top tier clients• Facilitates communication with team operations around player personnel appearances and autograph signings for premium accounts• Works with team executives to create one of a kind away-game experiences including traveling on the team charter, accommodations at team hotel, and game day activities • Generates and manages over 15 million dollars of revenue through new business acquisition, client retention and renewal, and day to day customer service • Executes renewal process from planning phase through execution including client communication and payment collection• Customer Service representative and liaison for over 400 club seat accounts, 100 suite accounts, and additional touchdown club and red zone club clients• Negotiates terms and conditions with clients in order to secure the best deal for the client and the team• Cultivates and builds relationships with new and potential clients through a focused attention on matching customer needs to what the organization can offer• Collaborates with sponsorship sales and marketing group to help identify ways to increase client engagement with the team • Partners with all areas of the organization to ensure alignment and collaboration on client messaging and communication• Communicates with Aramark Food Service team to ensure timely and accurate service for premium suite and club clients• Handles client needs on Eagles home games including parking, catering, ticketing, and all other experiential activities

Education

• Drexel University

  Bachelors Degree, Marketing, Lebow College of Business

  2001 — 2005

Skills

• Writing
• Microsoft Word
• Marketing
• Customer Service
• Excel
• Word
• Event Planning
• Selling
• Public Speaking
• Facebook
• Outlook
• Sales
• Sponsorship
• Event Management
• Sports
• Social Media
• Sports Marketing
• Salesforce.com
• Microsoft Excel
• Powerpoint
• Social Media Marketing
• Management