Drew Hobscheid

Customer Experience Manager @The Home Depot

Escondido, CA, US

Manage client interactions and enhance customer service metrics, increasing engagement, positive feedback, and loyalty- Deescalate and resolve customer complaints in a courteous and timely manner by addressing concerns and proposing solutions to fit their needs- Lead daily team communications in state of the business and store metrics, areas of desired improvement, and customer feedback for strategic performance improvement- Oversee opening or closing of the store, verify held currency, and receive and make deposits to maintain security of valuable possessions - Advocate for the success of hardworking team members and file incident reports to maintain a supportive work environment