Drew Gottler
Customer Success Manager @StarTech.com
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WORK HISTORY
Customer Success Manager @StarTech.com
Buffalo, NY, US
As a Customer Success Manager at StarTech.com, I serve as a strategic partner to enterprise clients across North America, ensuring their success through proactive engagement, tailored solutions, and cross-functional collaboration. I specialize in:* Leading onboarding and lifecycle management for key accounts, including Cisco and Collins Aerospace.* Driving customer retention and satisfaction by aligning StarTech’s product ecosystem with client needs.* Collaborating with Solutions Engineers to deliver technical support and product education.* Managing commercial aspects such as inventory planning, rollout coordination, and pricing strategy.
ABOUT DREW GOTTLER
I’m a relationship-driven Customer Success and Sales leader with over two decades of experience helping clients, from Fortune 100 enterprises to regional partners, achieve measurable growth through strategic engagement, consultative selling, and operational excellence.My career spans roles in customer success, regional sales, and national account management, where I’ve consistently delivered results by aligning solutions with client goals. Whether managing complex channel ecosystems, leading onboarding for enterprise clients, or driving retention and upsell strategies, I bring a hands-on, client-first approach to every interaction.I thrive on making connections, solving problems, and helping clients succeed, whether through a high-touch consultative approach or scalable success programs. If you\'re looking for someone who can turn relationships into results, let’s connect.
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