Dreux Sawyer

About Dreux Sawyer

I’m excited to be starting the third in an ongoing series of deep-dive explorations of the Starbucks experience. A substantial component of this case study will be the optimization of the Simphony retail POS powered by Oracle through contextual inquiry and usability testing.

Experience

1. Experience Researcher

   Starbucks

   Oct 2023 — Present · New York, NY, US

   Committed to the Starbucks brand since 1993, my mission has and continues to be the continuous enhancement of the Starbucks experience for both retail partners and guests.Through focus groups, surveys, contextual inquiry and usability testing, I continuously map the user and customer journey to discover new ways to streamline operational efficiency, increase engagement, retain customers and accelarate delivery of value.

Education

• Seton Hall University

  SMP, Social Media

• Human Factors International

  CUA, User Experience Design

• Bergen Community College

  AS, Marketing & Communications

• Montclair State University

  BA, Fine Art/Graphic Design

Skills

• Camera Raw
• Quarkxpress
• Kaizen
• Minolta
• Heuristic Evaluation
• Graphics
• Adobe Fireworks
• Post Processing
• Paper Prototyping
• Corporate Branding
• Pre-Press
• User-Centered Design
• Lightroom
• Wireframes
• Video
• Dreamweaver
• Requirements Gathering
• Photoshop
• Web 2.0
• Usability Testing
• Html
• E-Learning
• Os X
• User Interface
• Canon
• Digital Imaging
• Usability
• User Interface Design
• Web Design
• Camera
• Digital Asset Management
• Direct Mail
• Nikon
• User Experience
• Wordpress
• Design Strategy
• Photography
• Email Marketing
• Adobe Creative Suite
• Apple Aperture