Drenica L. Brunson
IT Service Delivery and Asset Management Specialist @Fannie Mae
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WORK HISTORY
IT Service Delivery and Asset Management Specialist @Fannie Mae
Instrumental in the implementation of an enterprise-wide IT Asset Management (ITAM) framework managing technology assets in alignment with the Fannie Mae Process Taxonomy.\\\\n* Primary contributor in design sessions to capture functional requirements for process workflows, service requests, and tool integration within the ServiceNow ITAM modules.\\\\n* Lead and mentored team members through transition process of establishing an internal IT Asset Management (ITAM) team and functional tasks. Collaborated with documenting the ITAM Policy, Hardware and Software Standards and Procedures; participated in drafting key performance indicators.\\\\n* Adhere to status and completion of deliverables identified by Internal Audit.\\\\n* Facilitate timely and right sized contract renewals; review budget forecasts to assess savings, overages, or identify cost avoidance opportunities.\\\\n* Designated as FM Decommission Focal managing service requests from initiation to final decommission of physical assets. Provided operational metrics for monthly executive Operations meetings; and hosted bi-weekly and process improvement meetings with core support teams.\\\\n* Appointed as Records Manager to manage annual peer review and content updates in accordance to Policies, Standards, and Procedures (PSP) Center of Excellence (COE) standards.\\\\n* Directed annual reviews of Technical and Business Continuity plans in collaboration with the Resiliency teams. Authored the Datacenter Asset Decommission and Server Decommission Procedures.\\\\n* Participated in monthly Operations Review Meetings and vendor governance of Managed Service Provider; accountable for timely completion of deliverables supporting projects and steady state operations; reviewed monthly operational and ITSM reports and actioned to address impacts to service delivery and service level agreements. Engaged in root cause analysis, postmortems, and operational incidents initiated from service restoration or degraded services.\\\\n\\\\n
EDUCATION
Northern Virginia Community College-NOVA
2002 Certification Program, Business Information Technology Management
Howard University School of Business
Bachelor of Business Administration - BBA, Computer and Information Sciences and Support Services
Howard University School of Business
Bachelor's Business Administration, Computer and Information Sciences and Support Services
University of Maryland Global Campus
Masters of Science, Technology Management
Howard University
Bachelors Business Administration, Computer Based Information Systems
SKILLS
ABOUT DRENICA L. BRUNSON
Motivated solutions-oriented professional with proven success in IT Service Delivery…
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