Drena
Tops Configuration Analyst @UnitedHealthcare
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WORK HISTORY
Tops Configuration Analyst @UnitedHealthcare
Provide support to accounts by responding to inquiries and resolving issues of concernOverall employer benefit plan loading, which requires the use of various databases and/or source documentsRespond to customer service issues within established metricsAnalyze, investigate and resolve case & benefit issuesConfigure coding based on system capabilities and customer specific benefits.Review benefits for TOPS compatibilityContribute to the success of customer implementation through active participation in AccountManagement meetingsShare best practices and continually provide status updates with other workgroup members/ functional areasResponsible for suggesting process improvements
EDUCATION
Virginia Western Community College
Mechanical Drafting and CAD/CADD
Virginia Western Community College
Business Management
SKILLS
ABOUT DRENA
More than 15 years’ combined experience in IT Change Management, Support Analysis, Desktop Analysis and Systems Operations Decisive and trustworthy: high analytical skills, a dedicated team player with a positive attitude. Proactive in getting all assignments completed in a timely and professional manner. Extremely adaptable with a high degree of initiative: served in several capacities within one organization.
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