Drea Hart
Director, Customer Excellence
- Role
- Director, Customer Excellence at Strategic Factory
- Location
- Hanover, PA, US
- LinkedIn followers
- 500 followers
About Drea Hart
I am an enthusiastic and innovative professional who establishes customer loyalty and develops strong working relationships at all levels of an organization. I am seeking a leadership position that will utilize my knowledge and enthusiasm in creating successful programs. Special abilities consist of coaching others, platform skills, adult education as well as project management. Proficient in training system navigation, setting timely goals on projects, establishing detailed developmental plans, and initiating creative methods of problem solving to obtain employee satisfaction. Excellence in leadership has been demonstrated through coaching to self-discovery and leading by example.
Experience
Director, Customer Excellence
Oct 2025 — Present · Owings Mills, MD, US
Education
Red Rocks Community College
Associate’s Degree, Business Administration and Management, General
2010 — 2013
Parks college
Associate’s Degree, Medical/Clinical Assistant
1999 — 2000
Regis University
Bachelor’s Degree, Communication, General
2013 — 2015
Colorado Mesa University
Associate’s Degree, Kinesiology and Exercise Science
1994 — 1996
Regis University
Master’s Degree, Transitional Coaching/Human Behavior
2015 — 2016
Regis University
Certification, Organizational Leadership
2014 — 2015
Skills
- Team Leadership
- Coaching
- Process Improvement
- Customer Service
- Project Management
- Public Speaking
- Leadership
- Powerpoint
- Call Centers
- Microsoft Office
- Vendor Management
- Microsoft Word
- Business Analysis
- Goal Setting Life Pattern Coaching
- Reiki
- Nutrition Planning
- Authenticity
- Educational Workshops
- Group Presentations
- Management
- Team Building
- Strategic Planning
- Change Management
- Training
- Leadership Development
- Time Management
- Mentoring
- Program Management
- Recruiting
- Sales
- Communication
- Analysis
- Customer Retention
- Social Networking
- Wellness
- Social Media
- Event Planning
- Marketing
- Strategy
- Entrepreneurship
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