Damion Lewis

About Damion Lewis

Enterprise Customer Success and AI Adoption Leader with 10+ years driving large-scale SaaS implementation, activation, and revenue retention across public sector and education environments. I translate complex technology into measurable client outcomes, lead cross-functional GTM initiatives, and build executive partnerships that drive expansion and long-term value. Currently leading internal AI workflow adoption and customer-facing enablement initiatives, developing GPT-based tools and generative AI deployment strategies to enhance product integration and operational efficiency. Deep expertise in K–12 systems with a focus on scalable digital transformation.

Experience

1. Manager-teaching & Learning, Enterprise Segment

   Panorama Education

   Oct 2023 — Present

   Lead strategic advising for district leaders across the U.S, aligning product implementation, professional learning, and data-driven decision-making to improve student outcomes. Partner with 15+ large districts at the enterprise level, advising on systemic change, stakeholder engagement, and long-term adoption of Panorama tools. Collaborate with Product, Engineering, and Customer Success to surface client feedback and drive improvements. Maintain a 97% CSAT and contribute to over $12M in recurring revenue through retention, renewal, and expansion.Co-develop and embed a customer framework connecting the K–12 customer journey to professional learning services and product usage. Enable a team of Professional Learning Directors to deepen district relationships and increase renewals and expansions, achieving 95% retention or growth. Design curriculum in response to RFPs and secure contracts by aligning offerings to evolving client needs. Serve as a player-coach while supporting high-priority clients.

Education

• Elizabeth City State University

  Bachelor of Arts (B.A.)

• Liberty University

  Ed.S

• Liberty University

  Doctor of Education (Ed.D.)

• East Carolina University

  Master of Arts (M.A.)