Cindy Pollack
Instructor Human Resources- Business Division @Glendale Community College
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WORK HISTORY
Instructor Human Resources- Business Division @Glendale Community College
Ongoing creation, development and implementation of comprehensive human resources, human relations, and career skills curriculum for adult education/continuing education programs (both distance education and face-to-face) •Instruct students in resume and cover letter design, interviewing techniques, job search strategies, job market research, networking (LinkedIn and Meetup), and job retention (office politics, workplace etiquette, employments laws)•Establish clear goals and objectives for successfully securing employment (class has a 97% success rate of students finding jobs)•Coach students in customer service techniques and practices, which include internal and external customers, listening skills, the importance of a good attitude, conflict resolution, verbal and non-verbal communication, stress management, team building, ethics, personality styles, and staying motivated on the job.•Teach verbal, nonverbal and written communication strategies •Work with students who are underrepresented in higher academia, with the goal of reducing equity gaps. Classroom environment and instruction reflects culturally responsive teaching practices•Keep abreast of developments in the field of human resources and employment trends by reading current literature, talking with colleagues, and participating in professional conferences.
EDUCATION
Walden University
Doctorate of Education
UCLA
Bachelor's degree
University of California, Los Angeles
Master's degree
ABOUT CINDY POLLACK
Professor/Human Resources
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