Dewan D. Lal Chopra

About Dewan D. Lal Chopra

Experienced entrepreneur with a strong history in the automobile and consumer goods industries, with experience in deep tech conversational AI and now exploring new horizons in fashion retail. Currently mentoring \"GAIA by Archie Chopra\", a up-and-coming multidesigner store in Delhi NCR specializing in women\'s haute couture, blending Indian ethnic and westernwear.A distinguished member of the Institute of Chartered Accountants of India (ICAI) and the Institute of Company Secretaries of India (ICSI), Dr. Chopra holds a Ph.D. in Management and an MBA with focuses in Marketing & International Business.Known for a keen ability to identify outliers and a preference for practical, trial-and-error approaches synergizing with theoretical knowledge, Dr. Chopra excels in operational leadership and strategic conceptualization.With a proven track record in building and growing organizations, Dr. Chopra specializes in customer relations, operational excellence, people management, and ethical leadership across the Finance and Manufacturing sectors.

Experience

1. Director

   Kwantics

   Nov 2019 — Present · Noida, IN

   Kwantics enriches the customer experience analytics using niche technologies of machine learning, deep-layered artificial intelligence and natural language processing. We seamlessly analyse big data generated from various customer interaction channels and provide valuable insights to delivery, sales and management teams.We can integrate customer interaction data across various touch-points such as contact center, chat, email, IVR etc. and provide impactful analysis. We strive hard to reveal to you your customer’s opinion, intent, feedback and sentiment, in-time and in-full. We ensure a data driven approach to improving your customer’s experience.

Education

• Indian Institute of Foreign Trade

  Master of Business Administration (M.B.A.), International Business

  1980 — 1984

• Dyal Singh College Karnal

  Bachelor of Science, Physics, Chemistry, and Mathematics

  1975 — 1979

• CCS (Chaudhary Charan Singh)University

  Doctor of Philosophy (Ph.D.), Management

  1995 — 2000

• Kurukshetra University

  Bachelor’s Degree, B.Sc with Math,Physics,Chemistry

  1975 — 1979

• The Institute of Chartered Accountants of India (ICAI)

  Master’s Degree, Chartered Accountancy, Accounts, Audit, Tax, Finance

  1980 — 1984

• The Institute of Company Secretaries of India

  Master’s Degree, Corporate Laws

  1980 — 1984

• Manipal Academy of Higher Education

  Master of Business Administration (M.B.A.), Marketing

  1993 — 1995