Daniel Borato
Technical Customer Success Manager | Empower organizations to streamline workflows, increase product adoption and enhance customer experiences.
- Role
- Technical Success Manager at ICIMS
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Daniel Borato
Customer success and process optimization leader with a track record of driving product adoption, streamlining workflows, and enhancing operational efficiency in SaaS and cloud-based environments. Proficient at bridging the gap between technology and business operations, ensuring seamless implementations, scalable processes and improved user experiences. Known for collaborating with cross-functional teams to refine systems, automate workflows, and leverage data-driven insights to improve decision-making. A strategic problem solver who thrives in dynamic environments, bringing a combination of technical expertise, stakeholder engagement and process refinement to deliver measurable impact.SaaS & CRM Product Knowledge | Client Engagement | Software Implementation | Workflow Creation | Project Management | Data Analysis & Reporting | Onboarding & Training
Experience
Technical Success Manager
Jan 2026 — Present
Education
Baldwin Wallace University
Bachelor of Arts, Human Resource Management
2008 — 2012
Skills
- Technical Recruiting
- Organizational Development
- Talent Management
- Conflict Resolution
- Openhire
- Screening Resumes
- Kenexa
- Microsoft Office
- Customer Service
- Erecruit
- Research
- Building Relationships
- Training
- Human Resources
- Workforce Planning
- Outlook
- Interviews
- Leadership Development
- New Hire Orientations
- College Recruiting
- Taleo
- Sourcing
- Program Management
- Employee Relations
- Abra
- Performance Management
- Team Building
- Hris
- HR Policies
- Recruit Alliance
- Social Networking
- Onboarding
- Powerpoint
- Microsoft Excel
- Time Management
- Benefits Administration
- Applicant Tracking Systems
- Nonprofits
- Public Speaking
- Peoplebuilder
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