Drayven H.
- Role
- Customer Care Manager at Zillow
- Location
- South Beloit, IL, US
- LinkedIn followers
- 500 followers
About Drayven H.
I’m a people-first leader with a strong background in team management, project delivery…
Experience
Customer Care Manager
Jun 2022 — Present
Lead the ZRM operation to drive key company business results and seamless, world-class customer experience Manage SLA by working to develop and implement a hiring strategy and own the recruiting and interview process Actions department goals by defining, taking, measuring, celebrating, and coaching success Utilizes cross-functionality to communicate process changes, training, feedback, escalations, and support both internal and vendor partners effectively Focused on personal development for team members by emphasizing performance standards, delivering regular feedback, and networking to successfully support team members Consistently drives team to an excellent customer experience through 107% to goal in Customer Satisfaction Survey Creates team events for representatives to drive culture, engagement, and boost morale
Education
Easton area high school
High School Diploma, Business Administration and Management, General
1988 — 1991
IBC Business School
AA, Business Administration
1991 — 1993
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.