Drashti Shah

About Drashti Shah

Quality doesn\'t look the same everywhere. And that\'s exactly why I sought every version…

Experience

1. Hygiene Manager

   Four Seasons

   Jan 2024 — Present · Mumbai, IN

   In my current role at Four Seasons Mumbai, I am responsible for overseeing and implementing a comprehensive Food Safety Management System (FSMS) and hygiene protocols across the property. My key contributions include-Developing and Implementing FSMS: Led the creation and successful implementation of FSMS policies, ensuring compliance with both internal standards and international food safety regulations, while optimizing procedures for increased efficiency and consistency-Issue Resolution and Complaint Reduction: Identified and resolved critical food safety issues, significantly reducing customer complaints. I utilized data-driven insights and root cause analysis to drive continuous improvements in food safety practices-Cross-Departmental Collaboration: Partnered closely with various departments, including kitchen, F&B service, and housekeeping, to maintain high hygiene standards and ensure alignment with safety protocols across the hotel-Training and Staff Development: Conducted training sessions and workshops for team members at all levels, fostering a culture of food safety and hygiene awareness. This has resulted in higher adherence to safety procedures and an empowered team that consistently upholds hygiene standards-Auditing and Compliance: Regularly conducted stringent internal audits and facilitated external inspections, ensuring full compliance with local and international regulations. I also collaborated with external auditors to address any areas of improvement and implement corrective actions swiftly-Emergency Response and Crisis Management: Led the response to any food safety crises, implementing immediate corrective actions and long-term preventive measures to safeguard both staff and guest health.My role demands a high level of attention to detail, a proactive approach to problem-solving, and the ability to work collaboratively across teams, ensuring a safe and healthy environment for all guests and staff at Four Seasons Mumbai.

Education

• College of Home Science Nirmala Niketan 38 New Marine Lines Mumbai - 400 020

  Master's degree, food processing and preservation

  2018 — 2020

• K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

  Master of Science - MS, Biochemistry

  2016 — 2018

• K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

  Bachelor's degree, Biotechnology

  2012 — 2015

• K J Somaiya College of Science & Commerce Vidyanagar Vidyavihar Mumbai 400 077

  Bachelor's degree, Biochemistry and Chemistry

  2015 — 2016