Drashea Stevenson

About Drashea Stevenson

Performance-driven Enterprise Operations leader with 20+ years of experience owning P&L…

Experience

1. Director of Operations

   Frontier Internet

   Nov 2016 — Present · Tampa/St. Petersburg, FL, US

   Led, developed and cross-functionally collaborated with key internal and external stake holders that drove each assessment’s Key Performance indexes. Managed, developed, and trained a team of 250 technical professionals supporting commercial, residential, broadband, video and voice customers. • Managed Construction, Outside Plant Copper/Fiber Installation, and CPE business Team.• Optimized Air Pressure Call Out parameters which reduced unproductive dispatches by 62%, and improved dispatching efficiencies to resolve high priority alarms by 55%.• Fostered a partnership between the Dispatch Resource Center, Capacity Management, and Field Operations to yield M/M and Q/Q performance yields.• Able to articulate business/departmental Key Performance Indexes to work groups. Set clear and concise goals to meet budget expectations.• Hired, trained, and developed my team to achieving results through effective performance management initiatives. • Responsible for installation, maintenance, construction, and restoration of network elements within a center environment, the field, and at the customer site.• Consistently provided feedback and direction to staff to ensure employee development, engagement and business knowledge.• Leveraged all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans and modifies direction as necessary to engage and hold employees accountable for overall business operations and results.• Utilized and leveraged existing employee recognition programs to reward key contributions and positively impact employee morale.• Ensured employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner. • Ensured continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.