Dheerender Ranga
Director of Engineering at Pegasystems
- Role
- Director of Engineering, Crm Customer Service at Pegasystems
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dheerender Ranga
Seasoned Product Engineering leader experienced in building world-class enterprise-grade applications across various domains with a proven ability to build high-performing teams, hire and nurture great talent.
Experience
Director of Engineering, Crm Customer Service
Jan 2022 — Present · Hyderabad, IN
Leading a large-scale product engineering organization across our Hyderabad and Bangalore offices. Our team is responsible for the end-to-end development, delivery, and support of Pega\'s market-leading enterprise cloud Customer Service application which serves as a critical contact center platform for numerous global companies.* Responsible for strategic technology leadership for the entire Customer Service product suite, overseeing the architecture, design, implementation and support of core components like Pega Customer Service Desktop Infrastructure, Pega Call, Pega Knowledge Management, Pega GenAI Knowledge Buddy, Chat and Messaging, Email AI and Agentic AI.
Education
Western Kentucky University
Master of Science (MS), Computer Science
2004 — 2006
Chaitanya Bharathi Institute Of Technology
Bachelor of Engineering (BEng), Electronics and Communications Engineering
2000 — 2004
Skills
- Software Development
- Spring
- Postgresql
- Jsf
- Sdlc
- Groovy
- Web Services
- Javascript
- Spring Framework
- Oracle
- Xml
- Agile Methodologies
- Soa
- Php
- Sql
- Hibernate
- Coldfusion
- Struts
- Java Enterprise Edition
- Weblogic
- Ejb
- Java
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