Randy Reese

About Randy Reese

Experienced IT Leader with a demonstrated history of working in the insurance industry. Strong business development and professionally skilled in Business Process Analysis, Crisis Management, Career Development, Analytical Skills, and Software Requirements.I take business problems and apply the right technical solution.I\'ve led teams of software engineers and business analysts through major system conversions, keeping the team focused on delivering quality, adding features in the least amount of time, and with the highest level of quality.

Experience

1. Sr Manager, IT Business Services

   Merchants Insurance Group

   Mar 2026 — Present · Buffalo, NY, US

   Lead the alignment of business strategy and technology delivery by serving as the primary bridge between business leaders and IT. Manage and develop a team of technical analysts responsible for project intake, requirements definition, solution sizing, testing, and delivery support across a diverse IT portfolio.Act as the business advocate within IT, translating complex business needs into clear, actionable technical requirements while balancing priorities across multiple initiativesOwn customer‑facing incident management for production issues, leading triage, troubleshooting, resolution, and executive‑level communicationOversee business project portfolios, ensuring visibility, governance, and on‑time delivery from concept through implementationDrive improvements in testing practices, quality assurance, and delivery performance across both legacy and modernization initiativesPartner closely with IT leadership, business stakeholders, and vendors to ensure adherence to IT governance, cybersecurity standards, and the technology deployment lifecycleCoach and develop high‑performing teams through goal setting, performance management, and career development aligned to organizational strategy and core values

Education

• Alfred State College - SUNY College of Technology

  Architecture - AAS, Architectural Technology/Technician

  1986 — 1989

• Rochester Institute of Technology

  BS, Business Administration - Management Information Systems

  1995 — 1997

• Penfield

  Regents

  1982 — 1986

Skills

• Application Development
• Microsoft Sql Server
• Tfs
• Strategic Vision
• Data Integration
• Software Requirements
• Functional Requirements
• Sumtotal
• Disaster Recovery
• Staff Development
• Strategic Planning
• Technical Staff Management
• Software Development
• Software Development Life Cycle (Sdlc)
• Business Process
• Bank Mergers
• Sharepoint
• Staff Management
• IT Capital Planning
• Career Development
• Business Process Improvement
• Technical Analysis
• Ultipro
• Analysis
• Vendor Management
• Sdlc
• Healthcare
• Etl
• Enterprise Software
• Pmp
• Leadership
• Project Management
• Technical Leadership
• Taleo
• Project Implementation
• Network Architecture
• Visio
• Asp.net
• Department Budgeting
• Management