Dilip Reddy
Head of Service Agreements | Service Solution Architecture | Service Business Growth
- Role
- Senior Manager Customer Sevice at Buhler Group India Private Limited
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dilip Reddy
I am a results-driven flour Milling and filtration professional with an all-round exposure to various domains that includes over 17 years of progressive experience in manufacturing, design, engineering, operations, installation, commissioning and sales. I have completed my Post Graduation in Grain Milling Technology from \"Swiss School of Milling\" (SMS), Switzerland in 2012 and have a comprehensive knowledge of wheat milling, Atta milling, Durum milling, Specialty milling, Maize milling, Flour testing, Flour fortification, Feed milling, Rice processing, Pasta processing, brewing & malting, HACCP, food safety & Hygiene, Site pest control. Have an in depth knowledge and experience in design, Engineering, Installation, Commissioning and Operations of Flour mills, Rice mills, Maize mills and Breweries.At present, working with a Swiss MNC, Buhler as an experienced Solutions Architect specializing in driving growth for service business portfolios through tailor-made service agreements including inspection, maintenance, and Outcome as a Service (OaaS) models. Skilled in identifying market opportunities, conducting in-depth customer discovery sessions, and leading cross-functional teams to design and deliver comprehensive service solutions aligned with customer needs and business drivers. Proven expertise in complex contract negotiation, commercial model design, and long-term customer collaboration fostering sustainable business success.
Experience
Senior Manager Customer Sevice
Buhler Group India Private Limited
Oct 2025 — Present · Bengaluru, IN
Lead market development initiatives and identify gaps to expand the Buhler Service business portfolio in the region.•Collaborate closely with Customer Relationship Managers to identify and qualify potential customers for service solutions such as inspection, maintenance, training, digital solutions, and outcome-based agreements.•Drive the end-to-end BSA sales process—including opportunity development, discovery sessions, solution assessment, tailored service solution design, and contract negotiations.•Coordinate cross-disciplinary teams comprising process, maintenance, and automation experts to ensure seamless solution integration and implementation.•Manage contract data quality, renewal processes, and cost control to ensure business profitability and compliance.•Develop and maintain sales performance KPIs and sales community training programs to enhance team capabilities and achieve sales targets.•Foster continuous improvement and alignment between service teams and business units to support service innovation and portfolio updates.Provide direct support to the Head of Service Business for strategic initiatives and reporting.
Education
BTLIT
Bachelor of Engineering (B.E.), Mechanical Engineering
2004 — 2008
Swiss School of Milling
Post Graduate, Grain Milling
2012 — 2013
Indian Institute of Management Bangalore
Executive General Management Program (EGMP 58)
Vijaya Pre-University college
Pre-University, Science
2002 — 2004
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.