Vanshika Bambha

Dental Assistant @Sunshine Dental Clinic

Brampton, ON, CA

Plays a crucial role in managing appointments, handling patient inquiries, maintaining records, billing, and ensuring the smooth functioning of the front desk in a dental office. It involves interacting with patients, coordinating schedules, managing paperwork, and assisting with administrative tasks to support the dental practice. Appointment Scheduling: Manage and schedule patient appointments efficiently, considering treatment plans and availability. Patient Check-in/Check-out: Greet patients, collect necessary information, and ensure smooth check-in and check-out processes. Record Maintenance: Maintain accurate and up-to-date patient records, including personal information, medical history, and treatment details. Communication: Handle phone calls, emails, and in-person inquiries, providing information, answering questions, and directing communication between patients and dental staff. Billing and Payments: Process payments, verify insurance information, and assist with billing-related inquiries. Insurance Coordination: Work with insurance companies to verify coverage, submit claims, and resolve any insurance-related issues. Office Organization: Keep the reception area organized, manage office supplies, and assist in maintaining a clean and welcoming environment. Follow-up: Contact patients for appointment reminders, follow-up on treatment plans, and address any post-visit concerns. Problem Resolution: Handle patient complaints or concerns with empathy and professionalism, escalating issues to the appropriate staff if needed. Team Collaboration: Coordinate with other dental office staff, including dental hygienists and dentists, to ensure seamless patient care. Administrative Tasks: Perform general administrative duties, such as filing, data entry, and managing office correspondence.