Tynesha Papino

Director of Global Banking Operations @Morgan Stanley

Manage a Quality Control division of 10 staff members, ranging from Analyst-level to Supervisor-level, to perform quality audit of client onboarding practices, corporate actions for mergers/acquisitions, and risk control special projects. Collaborate with executive leadership teams in new process improvement initiatives for more efficient workflow patterns that has resulted in $1.5M in annual cost savings. Increased employee engagement by 20% by focusing on efficient work load balance. Revitalized existing business resources to streamline cross-departmental functionalities to strengthen overall proficiency of daily operations. Complete metrics reporting, employee performance reviews, training documentation, ad-hoc projects and Supervisory Procedures to adhere to oversight regulations and mitigate risks.