T. Narayanan
Associate Vice President | Corporate Delivery Excellence at Tata Consultancy Services
- Role
- Corporate Delivery Excellence Group at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About T. Narayanan
Twenty (25) years of experience in Innovation and Business Transformation arena. Innovation/Quality Leader & Strategic Partner for quality strategy, fostering innovation, leading Transformation Initiatives and driving Innovation process culture in the organization. Design Thinking Advanced Level Certification, Certified SAFe 4 Agilist, Certified Innovation Practitioner, Lead Auditor for ISO 9001 and ISO 27001, Master Black Belt in Lean and Six Sigma Methodology, Expertise on Quality Methodologies (CMMI, ITIL, ISO) and Enterprise Risk Management and Information SecurityAccomplishments:ü Develop and Implement Strategies: Define and execute Strategy Initiatives and drive large Business Transformation Programs. ü Deploying and driving Quality models: Extensive experience in driving Quality models (CMMI/ISO) within and across various large organizationsü Driving Corporate Innovation Process Methodology Framework (Patented) to derive business results and continuous improvement across the organization. ü Drive Agile and SAFe methodologies and communicate metrics and business scorecards and drive business improvements. ü Established quality teams in different geographies to drive Quality Journeys in various organizations. ü Driven large Technology led transformation initiatives (Service Delivery Automation, Robotics Automation).Implementation of ‘innovation culture’ building programs across the organization• Leading end-to-end large Transformation program for a large global customer and delivered business improvements of more than 10 Million US $.• Driven Balance Scorecard measures related to operation excellence and drive continuous improvement• Trained more than professionals on topics including Lean Six Sigma, Service Excellence.Key Skills:• Innovation, Design Thinking, Business Transformation & Continuous improvement• Lean Six Sigma, Agile, CMMI Maturity Level 5, ISO 27001:2013, ISO 9001, ISO Training, Internal Audit, Data Analytics using Power BI, Prediction Models, Forecasting• BCM, ISM, Risk Management, Proj Management and Stakeholder Management
Experience
Corporate Delivery Excellence Group
May 2025 — Present · Chennai, IN
Develop and Implement Strategies: Define and execute Strategy Initiatives and drive large Business Transformation Programs• Establish performance benchmarks and ensure contractual SLAs are consistently met or exceeded• Introduce digital tools, automation workflow enhancements to improve support function productivity and alignment to business goals• Deploying and driving Quality models: Extensive experience in driving Quality models (CMMI/ISO) within and across various large organizations• Build governance structures to ensure ongoing performance monitoring and continuous optimization• Lead a high-performing Process Excellence team; provide mentorship, coaching, and capability-building.• Develop and manage enterprise-wide continuous improvement frameworks, methodologies, governance models.• Prepare and present comprehensive quality performance reports to management, offering recommendations for enhancing processes.• Foster a culture of operational excellence, innovation, and data-driven decision-making
Education
University of Madras
MBA, Systems & Finance
Vel's Institute of Science, Technoloyg and Advanced Studies, Chennai
Doctor of Philosophy - PhD, Computer/Information Technology Administration and Management
2018 — 2021
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