Sushma Pathak
Senior Manager I Tech Product Management | Clinical AI/ML Pioneer I Health IT | U.S Healthcare | Data Analytics | Medical Devices -IOT/IOM | Homecare | Insurance | Dentist
- Role
- Senior Manager at Optum
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sushma Pathak
Bachelor of Dental Surgery (BDS) with Masters in Hospital and Public Healthcare Management (MBA/ MPH)-Ambitious and hard-working product lead with substantial experience in product development, project coordination, and strategy development and implementation in hospital and healthcare sections-Excellent at mapping products to customer needs, prioritizing and implementing features, and delivering on time-Previously worked in US healthcare with Anthem for Medicare, Medicaid and Commercial market for Clinical data analytics with Health IT and program management. Managing the provider data solutions and US healthcare operations as project manager-AHM250(US healthcare insurance sector), CSM(Certified Scrum Master), SIx Sigma- Black, Green, Yellow belt, QMS, PMI, BSI and ISO auditor, Compliance & Ethical Ambassador-Technical proficiency-JIRA, SQL, M360, SPS, Roster Automation tools,understanding of HIPAA compliance, ICT nomenclature, Health IT, HEDIS, HL7-Worked in areas of -Medical Device /Connected Medical and Non Medical Solutions with AI, IOT, ML enabled solutions and devices for product evaluation, strategic planning and implementation in both public as well as private sector- Specialist for Program Management in (Public Private Partnership mode) for Connected Healthcare -Interested in global innovation in Health IT, Digital Healthcare, Medical Equipment industry, Healthcare Finance, Corporate movers and shakers, Healthcare services, Agile product management and the next generation of medical products.With a clinical background and a passion for technology, I now lead AI product initiatives at Optum that enhance care delivery and operational efficiency. My focus areas include:AI Agentic solutions for clinician training via intelligent chatbotsConversational AI agents for appointment scheduling and medical referralsVoice of Customer analytics & NPS to capture patient sentimentPatient experience analytics across portals and call centers
Experience
Senior Manager
Feb 2025 — Present · Gurugram, IN
Clinician turned Senior Product Manager | AI Innovation in HealthcareWith a clinical background and a passion for technology, I now lead AI product initiatives at Optum that enhance care delivery and operational efficiency. My focus areas include:AI Agentic solutions for clinician training via intelligent chatbotsConversational AI agents for appointment scheduling and medical referralsVoice of Customer analytics & NPS to capture patient sentimentPatient experience analytics across portals and call centersI thrive at the intersection of clinical, data, and innovation—building solutions that improve outcomes for both patients and providers
Education
Mahavir Marwadi School And Jr. College, Gondia, Nagpur
12th, Science
2006 — 2007
IIHMR University
Master's Degree, MBA in Hospital and Healthcare Administration
2014 — 2016
Institute of Management Consultancy
Six Sigma Green and Black Belt, Process Improvement
WIPO-UNIGE Summer School on Intellectual Property
Intellectual property rights certification course, IP Rights, Prototype, Trademarks
2020 — 2021
Maharishi Markandeshwar (Deemed to be University) Official
Dentistry, Bachelor of Dental Surgery
2007 — 2012
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