Sinia Bhardwaj
Senior Customer Success Specialist - India @Wolters Kluwer Health
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WORK HISTORY
Senior Customer Success Specialist - India @Wolters Kluwer Health
Gurugram, IN
1.Contributing to a smooth customer on-boarding process, ensuring an easy introduction for the customer from the outset.2.Post sales customer lifecycle management( on-going assistance, customer renewals, product improvements, up- and cross-selling) to maintain customer loyalty and customer satisfaction.3.Tracking customer performance & promoting engagement between the customer and product(s).4. Fostering optimal product usage and training the customers on product use. Ensuring that the implementation schedules, targets and budgets are met according to contractual agreements. Working with customers to cultivate future project initiatives, collaboration with services/support sales teams on new service initiatives.7. Maintaining a clear understanding of client requirements, building and maintaining strong client relationships.8.Leading team projects or project steps within a broader project9.Using advanced analytical, technical, and problem-solving skills to adapt policies and programs and develop models to support small projects or the team
EDUCATION
JN Kapoor, DAV Cent. Dental College, Model Town (YNR)
BDS
IIHMR University
Master of Business Administration
ABOUT SINIA BHARDWAJ
A dynamic healthcare professional with more than 3 years of experience in healthcare projects. I am a Professional, with excellence in streamlining the CSR process and ensuring adherence to the CSR standards and practices. I successfully led various healthcare CSR projects of organisations like NPCIL, Eastern Coal Mines, Jharkhand NHM, Uttarakhand NHM, NTPC and IOCL.Also, successfully completed various Quality Assurance projects like NQAS certification, Kayakalp, Swachhta Pakhwadas and implementation of LAQSHYA standards in various healthcare facilities of District Ludhiana and also selected Internal Assessor for Punjab State by National Health Systems Resource Centre. During my progressive years, I achieved NQAS Certification of Civil Hospital Jagraon after the national assessment by NHSRC securing 91% for National Health Mission Punjab as Assistant Hospital Administrator for Quality Assurance. I worked on Laqshya Peer Assessment of District Hospital Ludhiana, Punjab which aimed at reducing the IMR and MMR. Moreover, I was awarded for securing 1st position in Kayakalp for Jagraon Civil Hospital and Urban PHC Model Town. I prepared and evaluated action plans and ensured that the personnel are fully qualified in the execution of plans and also ensuring smooth running of the mobile medical units/ Primary Health Centers in coordination with the stakeholders.Delivered presentations to project teams with an aim to create a culture around identifying, communicating and mitigating risks and gaps
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