Shital Sonawane
Deputy General Manager @Cognizant
Signup · Get unlimited contacts
WORK HISTORY
Deputy General Manager @Cognizant
EDUCATION
Certified Scrum Master from Scrum Alliance
Agile Scrum
Ahmednagar Homoeopathy College, Ahmednagar
Bachelor homeopathic , Homeopathic Medicine/Homeopathy
Jaipur National University
Master of Business Administration, Operations Management and Supervision
icreat Institute Mumbai
Post graduate diploma in clinical research , Clinical/Medical Laboratory Science/Research and Allied Professions
ABOUT SHITAL SONAWANE
With over 14 years of experience in leading operations for European clients, I am a Service Delivery Manager at Cognizant Technology Solutions, a global leader in IT and consulting services. I hold an MBA in Operations, a Black Belt in Lean Six Sigma, and a Scrum Master certification, demonstrating my expertise in business strategy, process improvement, and agile project management.As a Service Delivery Manager, I oversee cross-functional teams, manage business plans, budgets, and schedules, ensure compliance with company and legal requirements, and foster strong relationships with internal and external stakeholders. I have successfully increased the yearly reward on turnaround time by 24%, improved the quality score measures, reduced the yearly recourse by 48%, and implemented scrum to onboard teams and overcome attrition. I have also received multiple awards for my performance and achievements, including the Platinum Master Class and the Silver Award. I am passionate about delivering operational excellence and business growth for Cognizant and its clients, and I constantly seek new opportunities to learn and innovate.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.