Ron Hyland

About Ron Hyland

DRIVING EXTRAORDINARY CUSTOMER EXPERIENCES AND TRANSFORMING ORGANIZATIONS THROUGH IGNITING INDIVIDUAL AND TEAM PERFORMANCE Customer Service and Operations Executive with a career history of proven leadership that stresses individual empowerment, professional growth, and positive alignment with corporate goals across many different verticals. Exceptional record of success building and leading best in class performing global teams with operational budgets of more than $500M. A savvy executive adept in the synergy of technology, operations, and people in providing next-generation operations. Excels at implementing offshore centers, managing diverse teams, developing and inspiring large workforces, leading integrations through merger and acquisition, and overseeing organizational transformation. Outstanding problem solving, customer relation, and communication skills. Notable successes and strengths… Transformation Leadership: Managed a $60B+ acquisition deal between two of the world’s largest telecom and television provider brands. Customer Service Excellence: Designed and launched a “New Customer Experience” for a global telecommunications provider resulting in a J.D. Power award for Best-in-Class service organization. Global Workforce Management: Supervised as many as people across facilities in India, Columbia, Guatemala, Mexico, Jamaica, El Salvador, the Philippines, and US. Operational Design: Created and implemented new structure for $700M operation to separate video business unit from broadband and mobility resulting in 20M fewer contacts. Employee Engagement: Established a culture of success with 50% improvement in employee engagement scores. Additional Competencies: Organizational Transformation Customer Experience Strategies Organizational Culture Restructuring and Reorganizations Business Insight Contract Negotiations Strategy Planning and Execution Integration Management Program Management Process Optimization Budget and Cost Control P&L Management Lean and Agile Methodologies Mergers and Acquisitions Due Diligence

Experience

1. Vice President of Innovation

   Vation Ventures

   Jan 2023 — Present · Denver, CO, US

   Helping companies solve the problems of today by leveraging the technologies of tomorrow

Education

• University of Phoenix

  Doctor of Management, Organizational Leadership

• US Army Academy of Health Science

  Medical Laboratory Specialist, Clinical Laboratory Science/Medical Technology/Technologist

• Mountain State University

  MS, Strategic Leadership

• University of Phoenix

  BS, Information Technology