Ritu Vishwakarma
Director of Operations @NDMSK Technology Pvt. Ltd.
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WORK HISTORY
Director of Operations @NDMSK Technology Pvt. Ltd.
NDMSK Technology Pvt. Ltd. is a technology-driven company focused on IT training, internship programs, and practical skill development. We specialize in preparing students with industry-oriented knowledge and real-world project experience.
EDUCATION
Barkatullah University, Bhopal
Master of Arts - MA, Sociology
Kopal College for Excellence, Neelbad, Bhopal
Bachelor of Education - BEd, International Relations and Affairs
Govt. Sarojini Naidu Girls College, Shivaji Nagar, Bhopal
Bachelor of Arts - BA, Sociology
Barkatullah University, Bhopal
Doctor of Philosophy - PhD, Criminal sociology
ABOUT RITU VISHWAKARMA
Strategic and results-driven leader with 7+ years of experience steering academic operations, customer-facing functions, and project delivery across the ed-tech ecosystem. As Project Head at Xera EdTech, I led end-to-end project planning and execution, driving multi-team coordination, improving delivery timelines by 25%, and ensuring seamless execution for learners and partner institutions.A key part of my leadership approach is building strong customer relationships—having collaborated with 30+ academic institutions and stakeholders to understand their needs, translate requirements into actionable plans, and deliver high-quality solutions. I specialize in requirement gathering, process mapping, and stakeholder communication, ensuring every project aligns with client expectations and organizational goals.With experience managing teams of 15–20, I focus on creating high-performance environments through mentorship, clarity, and structured execution. My background in Sociology and advanced research (MA, B.Ed, PhD) further strengthens my ability to understand user behavior, navigate complex interactions, and lead with empathy and insight.I’m passionate about driving customer impact, optimizing delivery frameworks, and scaling education initiatives through strategic planning and strong leadership.Open to leadership roles in: Project/Program Management • Customer Success • Delivery Management • Academic Operations • Requirement Gathering & Process Leadership
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