Reji Pillai

Interim COO and Vice President - Group Operations @Yellow Fertility

IN

COO Leadership: Direct strategic oversight of ₹300+ crore healthcare portfolio across 3 verticals: multi-specialty hospital, 74-branch fertility division, and nursing education institution • Revenue Growth: Achieved 8% revenue increase while scaling operations from 51 to 72 branches (7 months), contributing ₹15+ crores to revenue pipeline • Customer Operations: Orchestrated end-to-end customer service operations across 72+ healthcare facilities serving patients monthly • Digital Transformation: Spearheaded digitalization initiatives across OT and pharmacy operations, reducing costs by 5.3% while improving patient throughput • Strategic Expansion: Led market entry into tier 2/3/4 cities with full P&L accountability and brand positioning • Cross-Functional Leadership: Daily coordination of finance, operations, HR, business service, purchase, digital, and marketing teams • Stakeholder Management: Interface directly with board members, department heads, medical staff, and external partners daily

Sunderland University

Graduate, Science, with Information Technology as; network technologies

Governance Global Practice , The World Bank

Certificate in Corporate Governance and Contract Management , Corporate Governance

Madurai Kamraj University

Doctor's Degree, Business Administration and Management, General

Madurai Kamaraj University (MKU)

Phd, Corporate Goverance

University of Sunderland

MBA, Human Resource and Mangement

Gujarat University

Graduate, Science; Physics

EIISFM

Diploma of Education, Industrial Safety & Fire Management