Ramakrishna Vijay Varma

Chief Operating Officer @Apollo Hospitals

Chennai, IN

Chief Operating Officer I Group Head – Healthcare Logistics (National Role)Apollo Hospitals Enterprises Limited I 2024 - Present India’s premier healthcare institution with global presence and innovation in patient care. Lead operational strategy and service delivery across 78 hospitals, ensuring high quality emergency logistics, patient transport operations.Transformed national emergency and healthcare logistics operations through technology enabled solutions, strengthening access to care. 24/7 Call Centre Operations: Managing India’s largest 24/7 healthcare call center operations with zero escalations and industry leading NPS.Achieved 70% reduction in maintenance costs, 40% savings in transport operations, and 7% fuel efficiency gains.Digitally transformed national emergency workflows through AI enabled dispatch optimization, reducing average dispatch time by 5%.Digitalized manual systems into AI-enabled operational processes for pan-India transport and emergency services.Implemented nationwide “Fleet of Hope” program, enhancing emergency awareness and ambulance access.Delivered national expansion through OPEX-based planning, achieving zero capital expenditure.Ensured JCI compliance, patient safety standards, and operational resilience across emergency and logistics operations.AI-Enabled Optimization: Transitioned manual operations to an advanced CAD (Computer-Aided Dispatch) ERP framework, significantly improving response accuracy, SLA compliance, and operational transparency.

GITAM Deemed University

Doctor's Degree, Business Administration and Management, General

Pondicherry Univeristy, Puducherry

Master of Business Administration - MBA, International Marketing

Andhra University

Bachelor of Business Management, Marketing

Indian Institute of Management Bangalore

Marketing Management